30 days easy returns We ship globally

FAQs

Section I - General Questions

  1. How can I get assistance if I need it?
  2. We are here to assist you. Thus, we have establish our happiness department (customer service) as the core activity of our company so that we can provide you with the best possible online purchasing experience.

    Feel free to contact us at info@storebbf.com or on any of our social networks accounts (Facebook, Instagram or Twitter) to get assisted.

    Our average response time is 5 minutes :) From 9am until 18:00pm.

  3. What is emoji the iconic brand?
  4. emoji® is a sophisticated, casual and colourful official brand that aims to face live in a more optimistic way. emoji® aims to deliver feelings through high quality official products divided in four categories: Apparels & Shoes, Accessories, Home&Deco and Stationery.

    Furthermore emoji® runs the worldwide merchandising of a huge range of products, some of them are already internationally awarded. Emoji is in both official stores and online web store...there is an emoji® universe to be discovered.

    Enjoy emotions, enjoy emoji®!

  5. How do I know it is safe to shop with you?
  6. We are committed with the protection and respect of your privacy. Thus, we offer you the safest payment methods on the market (Paypal, and most of the credit cards) to the comfort of your purchases.

    Furthermore, any of your payment information will be stored once your order has been processed. We are not here to jeopardize your private information but to offer you the best shopping experience.

  7. What forms of payment do you accept?
  8. We currently accept Paypal as well as most of the credit cards for any order.

  9. Can I view the status of my order? How do I do it?
  10. Of course. Once your purchase is placed, you will receive an automated email that includes a tracking code. This tracking code will be provided by the shipping courier and it will allow you to track on real time the status and location of your items.

  11. Can I change my order? How do I do it?
  12. Yes. To do so, you just need to send us an email to info@storebbf.com with the following information:

    • Your name and surname
    • Your order number
    • The reason why you want to change it
    • Indicate which one you want.

    After doing that you should expect an email from our happiness department with the instructions to be followed. We average a 5 minutes window response time.

    Also, notice that you have 30 calendar days to return your order starting from the day you receive it.

  13. Can I return my order? How do I do it?
  14. Yes. To do so, you just need to send us an email to info@storebbf.com with the following information:

    • Your name and surname
    • Your order number
    • The reason why you want to return it
    • Indicate us if you want a refund or another product.

    After doing that you should expect an email from our happiness department with the instructions to be followed. We average a 5 minutes window response time.

    Also, notice that you have 30 calendar days to return your order starting from the day you receive it.

  15. Where do you ship?
  16. We ship globally.

    Due to the high demand that our products are currently having our estimated delivery window ranges from 5 to 15 business days.

    We know that this can be improved, and we are fully committed to improve this timing.

    If you have any questions related to it, feel free to contact us at info@storebbf.com

  17. How much do you charge for standard shipping an order?
  18. The prices are different following the destination:

    Country - Region Price
    Spain - Madrid 2.85€
    Spain - Peninsular 3.20€
    Spain - Canary Islands, Baleares, Ceuta and Melilla 3.50€
    Portugal 6.60€

    Please, note that the delivery time is established with working days and not calendar days.

    We know that this can be improved, and we are fully committed to improve this timing. If you have any questions relating to it, feel free to contact us at info@storebbf.com.

About Emoji

  1. How can I get assistance if I need it?
  2. We are here to assist you. Thus, we have establish our happiness department (customer service) as the core activity of our company so that we can provide you with the best possible online purchasing experience.

    Feel free to contact us at info@storebbf.com or on any of our social networks accounts (Facebook, Instagram or Twitter) to get assisted.

    Our average response time is 5 minutes :)

  3. What is emoji the iconic brand?
  4. emoji® is a sophisticated, casual and colourful official brand that aims to face live in a more optimistic way. emoji® aims to deliver feelings through high quality official products divided in four categories: Apparels & Shoes, Accessories, Home&Deco and Stationery.

    Furthermore emoji® runs the worldwide merchandising of a huge range of products, some of them are already internationally awarded. Emoji is in both official stores and online web store...there is an emoji® universe to be discovered.

    Enjoy emotions, enjoy emoji®!

  5. Are there any benefits to having an account with you?
  6. Of course! Being a member of emoji® the iconic brand will make you benefit in multiple ways, such as exclusive discounts, staying up to date to the latest emoji news and products.

    Don’t miss this unique opportunity. We would love to welcome to the emoji world.

  7. I want to join the team. What do I need to do?
  8. Awesome! We are a multidisciplinary young and diversified team in constant search of the best talent.

    Please, email your CV and cover letter stating your interest in joining the emoji family to info@storebbf.com, while including a summary of your qualifications and capabilities for the specific role that you want to play.

    Do not forget to subject your email “JoinEmoji” followed by your name and surname.

Section II - Previous to Purchase Questions

Catalog

  1. I want to buy a product that has no stock. What should I do?
  2. Feel free to contact us to info@storebbf.com. We will be able to reserve it and ship it to you with a delivery window of 10-15 working days depending on the product.

  3. I want to buy a product that is no longer in the catalog. What should I do?
  4. You can send an email to info@storebbf.com with the product you would like to have and we will see if we still have any in the warehouse and if not we will consider whether is viable or not to produce it back.

Payment information

  1. How do I know it is safe to shop with you?
  2. We are committed with the protection and respect of your privacy and we offer you the safest payment methods for the comfort of your purchases. While ordering, your data will be safe in our system and once you finish to order, the system will not keep your payment informations.

  3. What forms of payment do you accept?
  4. We currently accept Paypal as well as most of the credit cards such as Visa and Mastercard for any order.

  5. What does the prices include. Are there any hidden fees?
  6. There is no hidden fees while purchasing with The Emoji iconic brand. Our product prices include the product, the delivery fees and the IVA as well.

  7. What is paypal?
  8. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere.

  9. Is it safe to use paypal as a payment method?
  10. Yes. It has powerful fraud and consumer protections in place. By using it, you can maximize safety and consumer protection.

Section III - Order Status Questions

Status:

  1. Can I view the status of my order? How do I do it?
  2. Of course. Once your purchase is placed, you will receive an automated email that includes a tracking code. This tracking code will be provided by the shipping courier and it will allow you to track on real time the status and location of your items.

  3. What can cause my order to be delayed?
  4. The order could be delayed if the article required is no longer in stock or if there is an unexpected event during the delivery. In such cases we will let you know in advance by sending an email to your email address. If you didn’t find anything in your mailbox, just let us know at info@storebbf.com and we’ll figure it out as soon as possible.

Changes:

  1. Can I change my order? How do I do it?
  2. Yes. To do so, you just need to send us an email to info@storebbf.com with the following information:

    • Your name and surname
    • Your order number
    • The reason why you want to change it
    • Indicate which one you want.

    After doing that you should expect an email from our happiness department with the instructions to be followed. We average a 5 minutes window response time.

    Also, notice that you have 30 calendar days to return your order starting from the day you receive it.

  3. Can I change a gift that was sent to me. How do I do that?
  4. Yes. To do so, contact us at info@storebbf.com.

    After doing that you should expect an email from our happiness department with the instructions to be followed. We average a 5 minutes window response time.

  5. What products am I able to change?
  6. You can change all the products from our store by sending it back to us and we will be able to change it or refund your order, it’s up to you.

  7. What information should be filled in the return email?
  8. You must fill few informations :

    • Customer Name
    • Order number and date
    • Item number
    • Item description
    • Reason for return (changed mind, defective product, incorrect order)
    • What would you prefer? (Refund or replacement)

Cancellations / Returns:

  1. Can I cancel my order? How do I do it?
  2. Yes. To do so, you just need to send us an email to info@storebbf.com with the following information:

    • Your name and surname
    • Your order number
    • The reason why you want to cancel it
    • If you whether want a refund or another article.
    • In case you want another article, please indicate which one you want.

    Please, notice that once your purchase have been shipped we will not be able to process the cancellation.

  3. Can I return my order? How do I do it?
  4. Yes. To do so, first you need to go to the return tracker using your order number and email to access your order. Then select the items that you would like to return, along with the reason for returning and hit 'submit'.

    After doing that you should expect an email from our happiness department with the instructions to be followed, our responses usually take take 10-20 minutes.

    Please, notice that you have 30 calendar days to return your order starting from the day you receive it.

  5. Can I return a gift that was sent to me. How do I do that?
  6. Yes. To do so, first you need to go to the return tracker using your order number and email to access your order. Then select the items that you would like to return, along with the reason for returning and hit 'submit'.

    After doing that you should expect an email from our happiness department with the instructions to be followed, our responses usually take take 10-20 minutes.

    Please, notice that you have 30 calendar days to return your order starting from the day you receive it.

  7. When and how do I expect to receive my purchase reimbursement?
  8. We will reimburse you using the same paying method chosen for you while placing the order. The whole process will not take more than 7 days.

  9. How much will I be reimbursed?
  10. We will reimburse you 100% of your money in the following cases:

    • Incorrects products: Customer ordered article A, but gets article B.
    • Articles delivered with manufacturing defects.
    • In case of order cancellation before the shipment leaves the warehouse. (The refund correspond to 100% of the payment, including the shipping cost).
    • In case the product received does not match with the image of itself in the web.

    In the following cases we will discount the shipping cost:

    • In case of order cancellation after the shipment leaves the warehouse. (We discount the shipping cost from the total money refund).
    • In case you made a mistake with the sizes or you do not like the product once you have it.
    • In case the shipment address is incorrect, or wrong and a new shipment is required.

Section IV - Shipping and Delivery Questions

  1. Where do you ship?
  2. We ship globally. Due to the high demand that we are currently having our estimated delivery window ranges from 5 to 15 business days.

  3. What do you charge for standard shipping an order and how long does it takes to receive it?
  4. The prices are different following the destination:

    Country - Region Price
    Spain - Madrid 2.85€
    Spain - Peninsular 3.20€
    Spain - Canary Islands, Baleares, Ceuta and Melilla 3.50€
    Portugal 6.60€

    Please, note that the delivery time is established with working days and not calendar days.

    If you have any questions relating to it, feel free to contact us at info@storebbf.com.

  5. How can I track my order?
  6. Once the order is placed, you will receive a track number in your mailbox. For shipments inside Spain, it will be also possible to get the track number on your phone.

  7. Will I have to sign for my package?
  8. Shipments in Spain do not require a signature for delivery. For shipments outside Spain, it depends on the shipment policy of each country.